Client
A national retail chain with an extensive online and physical presence handling high volumes of customer transactions and sensitive payment data
Challenge
As cyber threats targeting the retail industry continued to rise the client needed to strengthen its security framework to protect customer data ensure payment security and maintain business continuity
- Data Breach Prevention Addressing vulnerabilities in point-of-sale POS systems e-commerce platforms and internal networks
- Payment Security Ensuring compliance with PCI DSS and safeguarding cardholder data from fraud and theft
- Supply Chain Protection Securing third-party integrations and vendor networks from cyber risks
- Operational Resilience Enhancing incident response and disaster recovery capabilities to mitigate disruptions
Solution
The retail chain partnered with COE Security to develop a holistic security strategy integrating compliance fraud prevention and cyber resilience
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Phase 1 Risk Assessment and Security Gap Analysis
- Conducted a thorough evaluation of POS systems e-commerce infrastructure and backend databases
- Identified security gaps and mapped existing controls against PCI DSS GDPR and other retail-specific compliance standards
- Developed a roadmap to enhance data protection and mitigate potential threats
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Phase 2 Payment Security and Fraud Prevention
- Strengthened payment processing security with end-to-end encryption and tokenization solutions
- Implemented real-time fraud detection and behavioral analytics to identify and block suspicious transactions
- Assisted in achieving and maintaining PCI DSS compliance for all payment channels
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Phase 3 Supply Chain and Vendor Security Management
- Established strict security policies and risk assessments for third-party vendors and supply chain partners
- Integrated continuous monitoring solutions to detect unauthorized access or anomalies in vendor transactions
- Developed vendor risk management frameworks to ensure compliance with security best practices
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Phase 4 Incident Response and Business Continuity Planning
- Implemented a comprehensive security operations center SOC for real-time threat detection and response
- Designed and tested an incident response plan for handling data breaches and ransomware attacks
- Enhanced disaster recovery capabilities to minimize downtime and protect revenue streams
Results
Through COE Security’s expert guidance the retail chain achieved
- Enhanced Payment Security Ensured PCI DSS compliance and reduced risk of payment fraud and data breaches
- Strengthened Cyber Resilience Improved ability to detect and respond to cyber threats minimizing operational disruptions
- Secure Supply Chain Implemented stringent security controls for vendors reducing risk exposure from third-party integrations
- Increased Customer Trust Reinforced brand reputation by demonstrating a commitment to data protection and security
Client Testimonial
COE Security transformed our approach to cybersecurity and compliance. Their expertise helped us safeguard customer data ensure payment security and build a resilient retail operation in an increasingly digital world.