Effective Date: January 15th 2025
COE Security LLC (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with our website, products, and services globally. It also outlines your rights under various privacy laws, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the UK Data Protection Act, and other applicable privacy regulations.
By accessing or using our services, you acknowledge and agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.
- Information We Collect
We collect information to provide better services to our users and to comply with legal obligations. This includes:
- Information You Provide Directly:
- Personal Information: Your name, email address, phone number, job title, company name, and other details you provide when:
- Signing up for a demo or trial.
- Contacting us through the website, email, or phone.
- Submitting inquiries, complaints, or other feedback.
- Payment Information: Billing address and payment details when purchasing our products or services.
- Information We Collect Automatically:
- Technical Data: IP address, browser type, operating system, device identifiers, and user agent.
- Usage Data: Pages visited, time spent on our website, referral sources, and interaction with our services.
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 8).
- Information from Third Parties:
- Publicly available data or data provided by third-party vendors, such as business contact information or professional details.
- Information from social media platforms if you interact with us via those platforms.
- How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: Enable access to our products, services, and customer support.
- To Improve Services: Analyze usage trends, troubleshoot issues, and improve functionality.
- To Communicate: Send service-related updates, marketing communications, and responses to inquiries.
- To Comply With Legal Obligations: Fulfill regulatory requirements, prevent fraud, and ensure security.
- For Marketing: Send promotional materials about our services (where permitted by law).
- To Personalize Experiences: Tailor our services to meet your preferences and improve user experience.
- For Security: Detect, investigate, and mitigate fraud, security threats, and unauthorized access.
- Legal Basis for Processing Personal Data (GDPR & UK GDPR)
If you are located in the European Economic Area (EEA) or the UK, we process your personal data under the following legal bases:
- Contractual Necessity: To provide services or products you request.
- Legitimate Interests: For business purposes, such as improving our services, fraud prevention, and marketing.
- Consent: When you provide explicit consent for specific purposes (e.g., subscribing to marketing communications).
- Legal Obligation: To comply with applicable laws, such as tax and regulatory requirements.
- California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to Know: Request details about the personal information we collect, use, and share.
- Right to Delete: Request deletion of your personal information, subject to exceptions (e.g., legal obligations).
- Right to Opt-Out: Opt-out of the sale or sharing of your personal information (we do not sell personal data).
- Right to Correct: Request correction of inaccurate personal information.
- Right to Limit Use of Sensitive Information: Limit how we use sensitive personal data, if applicable.
To exercise your rights, contact us at privacycomplaints@coesecurity.com or call us at +1-408-718-4217. We will verify your identity before processing your request.
- Sharing Your Information
We do not sell your personal data to third parties. However, we may share your information under the following circumstances:
- With Service Providers: Trusted vendors who assist us in providing services, such as hosting, payment processing, and analytics.
- For Legal Purposes: When required to comply with legal obligations, court orders, or regulatory authorities.
- During Business Transactions: If we merge, sell, or transfer assets, your data may be shared or transferred as part of the transaction.
- With Consent: When you explicitly agree to share your information for specific purposes.
- International Data Transfers
As a company based in the United States, your personal data may be transferred to and processed in the U.S. or other countries. We implement safeguards to ensure your information is protected, including:
- Standard Contractual Clauses (SCCs): For data transfers from the EEA, UK, or other regions with data transfer restrictions.
- Privacy Shield Principles: We adhere to applicable privacy principles for data transferred to the U.S.
- Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations. Once data is no longer required, we securely delete or anonymize it.
- Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience. Cookies help us:
- Analyze website traffic and usage.
- Remember user preferences.
- Provide relevant content and ads.
You can manage your cookie preferences through your browser settings. Disabling cookies may impact your ability to use certain features of our website.
- Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, and misuse. These measures include encryption, firewalls, and access controls. However, no system is 100% secure, and we cannot guarantee absolute protection.
- Your Privacy Rights Under Various Laws
GDPR (EEA & UK Residents):
- Right to Access: Request access to your personal data.
- Right to Rectification: Correct inaccurate information.
- Right to Erasure: Request deletion of your data.
- Right to Restriction: Limit how your data is processed.
- Right to Data Portability: Receive your data in a machine-readable format.
- Right to Object: Object to data processing for specific purposes, such as marketing.
- Right to Withdraw Consent: Withdraw consent at any time.
CCPA (California Residents):
- All rights listed under Section 4 above.
Other Jurisdictions:
If you are located in other regions, you may have similar privacy rights under local laws. Please contact us to learn more.
- Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware of such data, we will promptly delete it.
- Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website with the effective date. We encourage you to review this policy regularly.
- Contact Us
For questions, concerns, or to exercise your rights, please contact us:
COE Security LLC
740 Garrett Green Way,
Fort Mill, SC 29715, USA
Email: privacycomplaints@coesecurity.com
For unresolved complaints, you may have the right to lodge a complaint with your local data protection authority, such as:
- EEA: Contact your local Data Protection Authority.
- UK: Contact the Information Commissioner’s Office (ICO).
- California: Contact the California Attorney General’s Office.
© 2025 COE Security LLC. All rights reserved.