Client
A leading e-commerce company serving millions of customers across California and beyond
Challenge
As a business handling vast amounts of consumer data the client needed to achieve compliance with the California Consumer Privacy Act to protect customer information and maintain trust. The organization faced key challenges in aligning its data privacy practices with CCPA requirements
- Data Mapping and Classification Identifying and categorizing personal information collected stored and shared
- Consumer Rights Management Implementing processes for responding to consumer requests including data access deletion and opt-outs
- Policy and Notice Updates Updating privacy policies terms of service and notices to align with CCPA transparency requirements
- Security and Risk Mitigation Strengthening data protection measures to prevent unauthorized access and data breaches
Solution
The client partnered with COE Security to develop a structured approach for achieving CCPA compliance. Our team provided expert guidance and tailored solutions to ensure the organization met all regulatory requirements
- Phase 1 Data Mapping and Gap Assessment
- Conducted a comprehensive data inventory to identify personal information collected and processed
- Mapped data flows to assess third-party sharing and ensure compliance with CCPA requirements
- Identified compliance gaps and developed a remediation roadmap
- Phase 2 Consumer Rights and Policy Implementation
- Established automated workflows to handle consumer requests for data access deletion and opt-outs
- Updated privacy policies and consumer notices to meet CCPA transparency and disclosure requirements
- Implemented consent management tools to support compliance with data collection and sharing restrictions
- Phase 3 Security and Risk Mitigation
- Strengthened data protection controls including encryption access controls and breach response measures
- Conducted security awareness training to educate employees on privacy best practices
- Implemented ongoing monitoring to detect and mitigate potential privacy risks
- Phase 4 Compliance Maintenance and Audit Readiness
- Established continuous monitoring to track regulatory changes including CPRA amendments
- Conducted periodic assessments to ensure sustained compliance and operational effectiveness
- Provided audit readiness support to demonstrate adherence to CCPA requirements
Results
With COE Security’s expertise the e-commerce company successfully achieved CCPA compliance resulting in
- Enhanced Consumer Trust Strengthened privacy protections reinforcing customer confidence and brand loyalty
- Regulatory Compliance Aligned with CCPA and CPRA requirements ensuring adherence to California privacy laws
- Operational Efficiency Streamlined data management and consumer rights response processes
- Reduced Legal and Financial Risks Minimized the risk of non-compliance penalties and data breaches
Client Testimonial
COE Security helped us navigate the complexities of CCPA compliance with precision and expertise. Their structured approach and deep understanding of privacy regulations enabled us to protect consumer data meet legal requirements and build trust with our customers.