Client
A global hospitality chain with multiple hotel brands handling vast amounts of guest data payment transactions and operational systems
Challenge
The client faced increasing cyber threats and regulatory pressures requiring a comprehensive security strategy to protect sensitive information maintain compliance and preserve guest trust
- Guest Data Protection Safeguarding personally identifiable information PII and payment details from breaches and unauthorized access
- Payment Security Ensuring compliance with PCI DSS and securing online and on-premise transactions from fraud
- Operational Continuity Securing hotel management systems reservation platforms and IoT-connected devices from cyber threats
- Regulatory Compliance Meeting global data privacy requirements including GDPR CCPA and other regional mandates
Solution
The hospitality chain partnered with COE Security to design and implement a robust cybersecurity framework addressing key vulnerabilities and regulatory needs
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Phase 1 Risk Assessment and Security Framework Development
- Conducted a security audit across hotel management systems POS networks and cloud-based platforms
- Identified vulnerabilities and developed a tailored roadmap to align with compliance and industry best practices
- Implemented encryption protocols to enhance the security of guest data and transactions
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Phase 2 Payment Security and Fraud Prevention
- Strengthened PCI DSS compliance across all properties and digital payment channels
- Implemented real-time transaction monitoring to detect fraudulent activity and prevent chargeback fraud
- Enhanced point-of-sale security through tokenization and EMV chip technology
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Phase 3 Network and IoT Security Implementation
- Secured hotel Wi-Fi networks against unauthorized access and cyber threats
- Established endpoint security controls for IoT devices including smart locks room controls and surveillance systems
- Deployed network segmentation to isolate guest systems from internal operations reducing attack surface
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Phase 4 Incident Response and Compliance Management
- Developed a comprehensive incident response plan to address data breaches and ransomware threats
- Established a continuous compliance monitoring program to ensure adherence to GDPR CCPA and other regulations
- Conducted cybersecurity awareness training for hotel staff to reduce risks from phishing and insider threats
Results
Through COE Security’s strategic guidance the hospitality chain achieved
- Strengthened Guest Data Security Reduced exposure to breaches and unauthorized access through encryption and access controls
- PCI DSS Compliance and Secure Transactions Enhanced payment security minimizing financial and reputational risks
- Resilient Hotel Operations Secured network infrastructure and IoT devices ensuring uninterrupted service for guests
- Regulatory Adherence Met global compliance standards reinforcing trust and credibility among guests and partners
Client Testimonial
COE Security provided the expertise and solutions we needed to protect our guests and business operations. Their proactive approach to cybersecurity and compliance helped us create a secure and seamless experience for travelers worldwide.