Client Profile
The client is a rapidly growing SaaS provider in the healthcare technology sector with 300+ employees and operations in the US and Europe. Handling PHI and financial data under HIPAA and GDPR compliance mandates, the client sought to formalize and mature their security program after several near-miss incidents and growing scrutiny from enterprise customers.
Challenges Faced
Key security concerns included:
- Lack of centralized security governance, policies, and defined roles
- No structured risk management process, leaving gaps in control coverage
- Limited visibility into endpoints and network activity
- Minimal staff awareness and untested incident response plan
Solution
COE Security implemented a tailored Security Program Development Engagement, combining:
- Security Framework Alignment: Mapped business operations to NIST CSF and CIS Controls
- Policy & Procedure Design: Authored a complete suite of policies including IR, access control, and change management
- Tool Stack Implementation: Deployed EDR, asset discovery, and vulnerability management platforms
- Workforce Enablement: Delivered security training and initiated an internal champions program
Security Program Foundations in Action
- Conducted a gap analysis aligned with NIST CSF across all domains
- Established a Security Steering Committee with quarterly roadmap reviews
- Implemented endpoint monitoring with automated threat detection and triage
- Developed a custom Security Risk Register with ownership and mitigation plans
- Delivered security onboarding for new hires and phishing simulations for staff
Governance, Strategy, and Readiness
- Formalized an enterprise information security policy signed by leadership
- Integrated cyber risk into the Enterprise Risk Management (ERM) framework
- Conducted tabletop exercises involving IT, HR, and legal for cross-functional readiness
- Initiated vendor risk management protocols using a tiered due diligence model
COE Security Program Development Service Suite
- Cybersecurity Program Development
- Security Policy & Compliance Frameworks
- Risk Assessment & Governance Modeling
- Security Awareness Training & Testing
- Endpoint Protection & Monitoring (EDR/XDR)
- Cloud Security Posture Management (CSPM)
- Incident Response Planning & Playbooks
- Threat Intelligence Integration
- Vulnerability Management & Patch Lifecycle
- Third-party Risk Management Services
Implementation Details
- Deployed EDR on all endpoints and linked to central SOC
- Integrated vulnerability scanner with CI/CD pipeline for DevSecOps enforcement
- Facilitated live and on-demand security training through LMS
- Delivered comprehensive documentation set with update cycle schedule
- Established monthly reporting with scorecards for each control domain
Results Achieved
- 95% policy adherence within 90 days across departments
- 40% reduction in detected endpoint anomalies within the first quarter
- Achieved HIPAA readiness and completed GDPR audit preparation
- Cybersecurity maturity score improved from Level 1 to Level 3 (based on NIST CSF)
Client Testimonial
“COE Security didn’t just give us tools – they helped us build a culture. From policies to training, the transformation was smooth, insightful, and strategic. Our clients now see us as a trustworthy, security-conscious partner.”